FAQ'S

1. What is Label YA?
Label YA is a Kolkata-based menswear brand specializing in hand-embroidered shirts crafted with premium materials. Our focus is on combining traditional craftsmanship with contemporary designs, offering stylish and high-quality fashion at an affordable price.

2. Do you accept order cancellations?
No, since all our products are custom-made, we do not accept order cancellations once the purchase has been confirmed.

3. What is your return policy?
We do not accept returns unless the item received is damaged or defective. If you receive a damaged product, please contact our customer support within 48 hours of delivery with images of the issue, and we will assist you with a resolution.

4. Do you offer exchanges?
Yes, we offer a one-time size exchange for your order. To be eligible:

The product must be unused, unworn, and in its original condition with tags intact.
You must raise a request within 7 days of delivery by contacting our support team.
The customer is responsible for return shipping, and we will cover the shipping cost for the exchanged item.

5. How long does it take to receive my order?
Since each piece is handcrafted, orders typically take 7-14 business days to be processed and delivered. Delivery timelines may vary based on location and order volume.

6. Do you offer customizations?
Yes! We accept custom orders for specific embroidery designs, colors, and sizes. For custom requests, please contact us via [Insert Contact Details] before placing your order.

7. Is Cash on Delivery (COD) available?
Yes, we offer Cash on Delivery (COD) with an additional charge of ₹99.

8. How can I track my order?
Once your order is shipped, we will send you a tracking link via email or SMS. You can use this link to track your shipment in real time.

9. What materials do you use?
We use premium-quality fabrics to ensure comfort, durability, and elegance. Each piece is carefully designed to provide a balance of luxury and wearability.

10. How do I care for my hand-embroidered shirt?
To maintain the beauty of the embroidery, we recommend:

Dry cleaning for best results.
If washing at home, use cold water and a mild detergent.
Avoid harsh scrubbing or wringing to protect the embroidery.
Iron on low heat, preferably with a cloth over the embroidery.

11. Do you ship internationally?
Currently, we do not offer international shipping, but we are working on expanding our reach. Stay tuned for updates!

12. What payment methods do you accept?
We accept payments via credit/debit cards, UPI, net banking, and wallets. COD is also available with an additional ₹99 charge.

13. Can I modify my order after placing it?
Once an order is placed, modifications are generally not possible. However, for urgent changes, please reach out to our support team within 24 hours, and we will try our best to accommodate your request.

14. What if my package is delayed?
While we ensure timely delivery, unforeseen circumstances like courier delays or high demand periods may affect timelines. You can track your order or contact our support team for updates.

15. How can I contact customer support?
For any queries, assistance, or customization requests, feel free to reach out to us at 8585887684/8420910070 or through our social media handles.